By using the Website you accept our Policy. We may revise it at any time by updating the Website.

General

This policy covers how RETIRO MAYA treats personal information that RETIRO MAYA collects and receives, including information related to your past use of RETIRO MAYA products and services. Personal information is information about you that is personally identifiable like your name, address, email address, or phone number, and that is not otherwise publicly available. This policy does not apply to the practices of companies that RETIRO MAYA does not own or control or to people that RETIRO MAYA does not manage or employ. Please read the following policy to understand how your personal information will be treated as you use our web site, www.retiromaya.com. This policy may change from time to time, so please check back periodically.

Personal Information

RETIRO MAYA will only obtain personal information from you when necessary and when you choose to provide it, such as if you enter a sweepstakes, contest or promotion; or when you register; or when you sign up for Email specials; or when you request information about various vacation packages we offer; or when you make travel arrangements using our web site; or if you contact RETIRO MAYA using our web site. If you contact RETIRO MAYA, we may keep a record of that correspondence. Wherever RETIRO MAYA collects personal information we make an effort to include a link to this Privacy Policy on that page.

Personal information that we may request from you in order to provide you with our product could include your, name, date of birth, address, phone number, Email address, password, credit card number, credit card expiration date, and the amount that is being charged or paid. This personal information is collected when you voluntarily complete the online booking form that requests this information. The information you provide may be used to provide you with a product, collect payment for our product, and/or to allow you access to our online services.

Email Communications

RETIRO MAYA may, from time to time, send you Email messages regarding our product specials and services, only if you have opted-in to receive such messages. Once you have opted-in to receive Email from us, you may choose to opt-out of Email communications at any time by updating your account. Regardless of your communication preferences, even if you have opted-out of Email marketing messages, RETIRO MAYA.com retains the right to send you a transaction-specific Email confirmation when you have booked a vacation on our website.

Security

RETIRO MAYA has implemented technology and systems that protect the information you provide. In those instances when you are asked to submit private information such as a credit card number, you can be assured that we have security measures in place to protect this information. We protect your information with state-of-the-art Secure Socket Layer (add link to our Certificate with Verisign) SSL Technology. This technology provides the advanced encryption tools necessary to protect information transmitted between your computer and our server. Encryption means that your information is converted into code before it is dispatched over the Internet.

Use of Cookies

In order to help us provide you with a more personalized experience, we may send a cookie to your browser. The cookie is a small text file that resides on your hard drive. This cookie will indicate if you are registered or not, your home gateway airport preference if you have registered and your last search values for a gateway and a destination. Most web browsers allow you to exercise control of cookie files on your computer by erasing them, blocking them, or notifying you when such a file is stored. If you choose to block cookies, you will not be able to use certain features of our website. Consult your web browser documentation for instructions on how to control this function.

Why does RETIRO MAYA collect information?

RETIRO MAYA' primary goal in collecting personal information is to provide you, the user, with a customized experience on our site. This includes customized vacation packages to meet your travel plans, budget and other preferences, interactive communications, and other types of services, which are completely free to you. RETIRO MAYA may advertise certain hotels, destinations, or excursions. By knowing a little about you, RETIRO MAYA is able to deliver more relevant advertisements, packages, and vacation plans to you. In this process, the advertiser never has access to your individual information only RETIRO MAYA has access to this information.

RETIRO MAYA does research on our user's demographics, interests, and behaviors based upon the information provided to us through our web site. We do this to better understand and serve our users. This research is compiled and analyzed on an aggregated basis. RETIRO MAYA may share this aggregated data with advertisers or business partners.

Who is collecting information?

When you are using RETIRO MAYA site and are asked for personal information, you are sharing that information with RETIRO MAYA alone, unless it is specifically stated otherwise. If data is being collected and/or maintained by any company other than RETIRO MAYA you will be notified prior to the time of the data collection or transfer. If you do not want your data to be shared, you may choose not to allow the transfer by not using that particular service. Promotions that run on RETIRO MAYA' web site may be co-sponsored by RETIRO MAYA and another company. Some or all data collected during a promotion may be shared with the sponsor or co-sponsor. If data will be shared, you will be notified prior to the time of data collection or transfer. You can decide not to participate in the promotion if you don't want your data to be shared. Please be aware that RETIRO MAYA advertisers or web sites that have links on our site may collect personally identifiable information about you. This privacy statement does not cover the information collections practices of those websites.

With whom does RETIRO MAYA share my information?

RETIRO MAYA will not disclose any of your personally identifiable information except when we have your permission or under special circumstances, such as when we believe in good faith that the law requires it. RETIRO MAYA may also disclose account information in special cases when we have reason to believe that disclosing this information is necessary to identify, contact, or bring legal action against someone who may be violating RETIRO MAYA Fair Trade Contract or may be causing injury to or interference with (either intentionally or unintentionally) RETIRO MAYA' rights or property, other RETIRO MAYA' users, or anyone else that could be harmed by such activities. RETIRO MAYA may disclose or access account information when we believe in good faith that the law requires it and for administrative and other purposes that we deem necessary to maintain, service, and improve our products and services. RETIRO MAYA does not sell or rent user information to anyone. We will notify you at the time of data collection or transfer if your data will be shared with a third party and you will always have the option of not permitting the transfer. If you do not wish to allow your data to be shared, you can choose not to participate in certain promotions or contests.

LEGAL STATEMENT

Policy and guidelines for use of marks in advertising, promotion and display

RETIRO MAYA and its affiliates have the exclusive rights to use the RETIRO MAYA service mark and other RETIRO MAYA marks and logos. Under the trademark laws, the RETIRO MAYA companies must prevent the use of their names and marks in ways that could give customers and potential customers the mistaken impression that an RETIRO MAYA company owns or is affiliated with an agency using its marks. RETIRO MAYA (and trademark law) allow the "fair use" of RETIRO MAYA marks and logos by agencies, in a truthful, informational way in accordance with the rules provided here. Please adhere to the following specific rules when using RETIRO MAYA names and marks in promotions on Internet web sites and in print advertisements.

General Rules

All uses of the RETIRO MAYA name or any RETIRO MAYA mark must relate solely to RETIRO MAYA travel packages and not to the agencies selling them. Agencies that sell RETIRO MAYA packages may not refer to themselves in any context as "RETIRO MAYA travel agents" or to their businesses as "official RETIRO MAYA travel agencies."

Travel agencies may only use signage, window displays, or point of purchase items employing the RETIRO MAYA name or any RETIRO MAYA mark (a) as provided by RETIRO MAYA, or (b) as approved in writing by RETIRO MAYA.

No one may copy any content appearing in any RETIRO MAYA website, brochure, or advertising without express written permission from RETIRO MAYA.

RETIRO MAYA marks should be used with the ® symbol, and the use should be accompanied by a legend appearing at the bottom of the page where used that the mark is registered; for example, RETIRO MAYA is a registered trademark.

Internet Web Sites

No one may use the name RETIRO MAYA or any RETIRO MAYA mark (or anything confusingly similar) as part of an Internet domain name.

No agency may display the RETIRO MAYA mark by itself on a web site without prior written approval.

Travel agencies may use an RETIRO MAYA mark in a website in the following ways: a. An RETIRO MAYA mark may be used as part of a statement such as "We sell RETIRO MAYA travel packages," so long as all of the words in the sentence are of a similar size. b. An RETIRO MAYA mark may be used in conjunction with links, schedules, product descriptions, or order forms, expressly referring to the sale of RETIRO MAYA travel products by the agency. c. In any case where the RETIRO MAYA name or mark is used, the name of the travel agency must appear on the same screen, above the RETIRO MAYA name or mark, and in a size at least 125% of the size of the RETIRO MAYA name or mark used.

Our Contact Information

Questions regarding this statement should be directed to This e-mail address is being protected from spambots. You need JavaScript enabled to view it . If you do not receive acknowledgment or if your inquiry has not been satisfactorily addressed, please write to RETIRO MAYA.