Welcome to Villas Retiro Maya
Property Practicalities:
Safe Deposit Box: Please use the instructions placed next to it. We’re not responsible for valuables not kept in the box.
BEACH VILLA: You can lock the door between the dining area and the bedrooms (key # 59). This way it is safe to leave the terrace doors open at night so you can get the breeze in the bedrooms.
ELECTRICITY: As you may already know Tulum beach is off the gird. We do our best to provide you with power 24 hours. However, sometimes we have to resort to using our back up generator. Please turn EVERYTHING off when you leave, so you can have electricity for fans at night.
WIFI: There is WIFI throughout the property.
Starlink Raices2 Password 23122023
MAID SERVICE: Provided to you every day at no extra cost. Change of linens twice a week. Place dirty towels on the floor. No dish washing included, there is a $25 USD charge per meal if you want the dishes washed. No laundry on-site.
BEACH TOWELS: are provided, please bring them back to your room. There is a $25 USD charge for every missing towel.
DRINKING WATER: Provided for you. Let the staff know if you need more.
RUNNING WATER: Is not purified. Brush your teeth with bottled water provided.
TOILET PAPER: We have a delicate ecological wetland system. Please DON´T through paper or any other objects in the WC. USE THE BIN PROVIDED FOR THAT PURPOSE.
FOOD: Please put ALL FOOD AWAY to avoid ants or other animals.
KEYS: Please don’t forget to turn keys in as there will be a $50 charge if they are not returned.
COMMUNICATION: There is no mobile reception on the beach, kindly download WHATSAPP to communicate with us.
Luu: +52 984 211 0221. owner. Even though I do not live on site, I am always reachable by WhatsApp ONLY (I can't receive calls where I live in the jungle) Please reach out for WHATEVER reason, I’ll be happy to help you in any way I can.
Silviano: +52 984 209 6669 is in charge of the complex and very helpful whenever you need anything.
Apo +52 984 128 0157 is part of the cleaning staff, he is onsite from 8am to 5 pm.
Pamela +52 984 216 9780 is the cleaning lady. She lives on site, her working schedule is 8 AM to 5 PM but she can help you with emergencies after 5 PM.
Manuel +52 984 241 7382 He lives on site and will take care of any needs you have during the evening or night. He will carry your luggage and open the gate when you arrive.
WE HOPE YOU HAVE A WONDERFUL STAY!
Property Practicalities:
Safe Deposit Box: Please use the instructions placed next to it. We’re not responsible for valuables not kept in the box.
BEACH VILLA: You can lock the door between the dining area and the bedrooms (key # 59). This way it is safe to leave the terrace doors open at night so you can get the breeze in the bedrooms.
ELECTRICITY: As you may already know Tulum beach is off the gird. We do our best to provide you with power 24 hours. However, sometimes we have to resort to using our back up generator. Please turn EVERYTHING off when you leave, so you can have electricity for fans at night.
WIFI: There is WIFI throughout the property.
Starlink Raices2 Password 23122023
MAID SERVICE: Provided to you every day at no extra cost. Change of linens twice a week. Place dirty towels on the floor. No dish washing included, there is a $25 USD charge per meal if you want the dishes washed. No laundry on-site.
BEACH TOWELS: are provided, please bring them back to your room. There is a $25 USD charge for every missing towel.
DRINKING WATER: Provided for you. Let the staff know if you need more.
RUNNING WATER: Is not purified. Brush your teeth with bottled water provided.
TOILET PAPER: We have a delicate ecological wetland system. Please DON´T through paper or any other objects in the WC. USE THE BIN PROVIDED FOR THAT PURPOSE.
FOOD: Please put ALL FOOD AWAY to avoid ants or other animals.
KEYS: Please don’t forget to turn keys in as there will be a $50 charge if they are not returned.
COMMUNICATION: There is no mobile reception on the beach, kindly download WHATSAPP to communicate with us.
Luu: +52 984 211 0221. owner. Even though I do not live on site, I am always reachable by WhatsApp ONLY (I can't receive calls where I live in the jungle) Please reach out for WHATEVER reason, I’ll be happy to help you in any way I can.
Silviano: +52 984 209 6669 is in charge of the complex and very helpful whenever you need anything.
Apo +52 984 128 0157 is part of the cleaning staff, he is onsite from 8am to 5 pm.
Pamela +52 984 216 9780 is the cleaning lady. She lives on site, her working schedule is 8 AM to 5 PM but she can help you with emergencies after 5 PM.
Manuel +52 984 241 7382 He lives on site and will take care of any needs you have during the evening or night. He will carry your luggage and open the gate when you arrive.
WE HOPE YOU HAVE A WONDERFUL STAY!